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Wink & Nod Help Center

Frequently Asked Questions

Popular Questions

How firm / soft is the mattress and what is foam density?

Is there 0% EMI option available?

Do you have any showrooms or places I can try the mattress?

What kind of bed setup or frame do you recommend for a Wink & Nod mattress?

How do I unpack and set up my mattress?

How does your mattress compare to X, Y, or Z competitor?

Do you have any international certifications?

How much does the mattress weight?

What's the most accurate way to measure dimensions of the Wink & Nod mattress after it has been delivered?

Sleeping on the mattress

Why do I get a sunk-in feeling when I sleep on the mattress?

Why am I not very comfortable on the mattress? Its too soft, or its too hard!

What if the mattress is still too soft or too hard after I have spent 30 or more days on it?

Product upkeep and care

How long should I wait to use the mattress after unboxing it?

How often should I wash the removable cover?

How do I clean my mattress?

Returns and Exchanges

Tell me more about the trial policy

How do I return my mattress?

Can I exchange a Wink & Nod 7 inch with a 5 inch or a Wink & Nod 5 inch with a 7 inch mattress?

Do I return the mattress in the original box?

How many days does it take to complete the refund process and credit amount to my account?

What are special conditions for Custom Mattresses?

Can custom mattresses be returned?

What's the delivery time frame for custom mattresses?

Payments, Orders and Shipping

When can I expect to receive my Wink & Nod products?

How much is shipping?

Can I change my shipping address?

Where can I find my tracking number?

Do you offer installments/EMI financing?

How do I order COD?

Warranty & Coupons

Does Wink & Nod provide a warranty?

Can I combine coupons and offers?

Picking the right mattress size

Should I buy 2 single mattresses to join together to make 1 king mattres?

The W&N Mattress Size Guide
Wink And Nod Mattress Size Guide

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