Wink & Nod Support Center

Help Center

Popular Questions

How firm / soft is the mattress?

Do you have any showrooms or places I can try the mattress?

What kind of bed setup or frame do you recommend for a Wink & Nod mattress?

How do I unpack and set up my mattress?

How does your mattress compare to X, Y, or Z competitor?

Do you have any international certifications?

Sleeping on the mattress

Why do I get a sunk-in feeling when I sleep on the mattress?

Why am I not very comfortable on the mattress? Its too soft, or its too hard!

What if the mattress is still too soft or too hard after I have spent 30 or more days on it?

How thick should a mattress be for best sleep?

Product upkeep and care

How long should I wait to use the mattress after unboxing it?

How often should I wash the removable cover?

How do I clean my mattress?

Returns and Exchanges

Tell me more about the 100 nights trial

How do I return my mattress?

Do I return the mattress in the original box?

How many days does it take to complete the refund process and credit amount to my account?

What are special conditions for Custom Mattresses?

Can custom mattresses be returned?

What's the delivery time frame for custom mattresses?

Orders and Shipping

When can I expect to receive my Wink & Nod products?

How much is shipping?

Is there an EMI / installment option?

Can I change my shipping address?

Where can I find my tracking number?

Do you offer financing?


Does Wink & Nod provide a warranty?

The W&N Mattress Size Guide
Wink And Nod Mattress Size Guide

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