Valentine's day offer! Use code 'LOVESLEEP15' for 15% OFF on Lounge mattress

Frequently Asked Questions

Have a question? Browse through some of out most
often asked questions.

  • Popular Questions

  • Mattresses

  • Product Upkeep & Care

  • Returns & Exchange

  • Payment, Orders & Shipping

  • Custom Mattress

  • Warranty & Coupons

  • Size

Can’t find your question? Get in Touch

Popular Questions

How firm / soft is the mattress and what is foam density?

We have 3 mattress models:


7 inch mattress: On a scale of 1 [softest] – 10 [firmest]) our 7-inch mattress is around 7. It provides perfect back and posture support without compromising on comfort and coziness. The feeling is “just right” with a conforming feeling without the traditional “sinking” feeling of other memory foam mattresses.

6 inch mattress: On a scale of 1 [softest] – 10 [firmest]) our 6-inch mattress is around 8. So it's firmer than the 7-inch model. It's good for the elderly as well as people with back or neck issues.

8 inch mattress: On a scale of 1 [softest] – 10 [firmest]) our 8-inch mattress is around 8. This is more firm compared to the 7-inch because of presence of a latex layer in addition to the memory foam layer.


Please note that when applied to foam products, density and firmness are independent values for determining a foam’s qualities. You can read more about foam density, weight and firmness here:


Foam density

Is there a 0% EMI option available for this product?

Yes, we provide 0% EMI on our mattresses and on all Mastercard and VISA credit cards issued by Indian banks for tenures of 3, 6, and 9 months. There is no minimum purchase amount. For more details on how to avail 0% EMI, contact us at care@winknod.com.

Do you have any showrooms or places I can try the mattress?

We currently only have an experience centre in Pune: Visit us


We are an online first brand however, we do understand the importance of trying a mattress before deciding to buy. This is precisely why we offer a 100-day risk-free trial on all our standard sized mattresses, and if at any point during the trial you feel the mattress is not working for you, we will take it back!

What kind of bed setup or frame do you recommend for a Wink & Nod mattress?

Our mattresses, even with their innovative and cutting-edge construction and use of quality materials, could be affected if the base or bed setup isn’t optimal. Luckily, our mattresses will work with any bed frame or setup that provides a flat surface and adequate support. For example -

  • Firm platform base / flat base
  • Slatted base with unyielding slats thick enough to support the mattress
  • Traditional box spring with a bunk board (or piece of plywood) on top of box spring (under mattress)

You can also enjoy the mattress on the floor! Remember - when it comes to a surface for your mattress, firmer and flatter is always better. Sleep tight!

How do I unpack and set up my mattress?

Step 1: Lay the box on its side next to your bed frame.

Step 2: Place the rolled up mattress on your bed frame and remove outer plastic cover.

Step 3: Unfold the mattress and use the provided cutting tool to carefully remove the inner plastic cover.

Step 4: Watch in amazement as your mattress magically expands!

Step 5: Lie down, and sleep away your troubles

Do you have any international certifications?

We source the highest industry standard certified materials and have official certifications from CertiPUR-US® (foam certification) and OEKO-TEX® Standard 100 (fabric certification).


Wink & Nod uses only CertiPUR-US® certified foam in its products, meaning that every bit of foam in our mattresses and pillows passes a battery of tests from this internationally renowned organization. Wink & Nod’s products meet CertiPUR-US®’s rigorous standards for emissions, content, performance, and durability, so you can sleep and rest easy knowing that your favourite mattresses and pillows are ethically sourced and eco-friendly. Ultra Decor Pvt Ltd, which owns Wink & Nod brand is listed on the CertiPUR-US page.


Fabrics used in Wink & Nod’s products are Oeko-Tex® Standard 100, which certifies that they are absolutely safe for human use and have no harmful chemicals in them. The fabrics we use in our products are thoroughly tested and screened to ensure that there are no toxic compounds such as heavy metals like lead and arsenic, to allergy-inducing and irritating chemicals, and dangerous substances like pesticides or chemical dyes. Visit the OEKO-TEX Standard 100 page for more information.


OEKO-TEX® registration number is 15.HCN.73968. Enter the registration number at Standard 100 Validity Check to check certification status.

How much does the mattress weight?

Weight for 7-inch model
Mattress (Type) Dimensions (inches) Weight (kgs)
Single 72"x36"x7" 13.3
Single 75"x36"x7" 14
Single 78"x36"x7" 14.8
Twin 72"x48"x7" 17
Twin 75"x48"x7" 18.5
Twin 78"x48"x7" 19
Queen 72"x60"x7" 21.4
Queen 75"x60"x7" 22.4
Queen 78"x60"x7" 23.4
King 72"x72"x7" 27.4
King 75"x72"x7" 28.1
King 78"x72"x7" 28.8
King 84"x72"x7" 30.2
Weight for 6-inch model
Mattress (Type) Dimensions (inches) Weight (kgs)
Single 72"x36"x6" 11.9
Single 75"x36"x6" 12.1
Single 78"x36"x6" 12.8
Twin 72"x48"x6" 14.4
Twin 75"x48"x6" 15
Twin 78"x48"x6" 15.5
Queen 72"x60"x6" 17.5
Queen 75"x60"x6" 18.4
Queen 78"x60"x6" 19.7
King 72"x72"x6" 22.5
King 75"x72"x6" 23.2
King 78"x72"x6" 23.8
Weight for 8-inch model
Mattress (Type) Dimensions (inches) Weight (kgs)
Single 72"x36"x8" 18.4
Single 75"x36"x8" 18.4
Single 78"x36"x8" 18.7
Queen 72"x60"x8" 30
Queen 75"x60"x8" 30.4
Queen 78"x60"x8" 32.8
King 72"x72"x8" 35
King 75"x72"x8" 36
King 78"x72"x8" 36.5
King 84"x72"x8" 40.9
Mattress

Why do I get a sunk-in feeling when I sleep on the mattress?

Memory foam is designed to reduce sudden movements while you sleep. It absorbs shock, and bounces back to support your posture. In the initial days of use, it might seem to you like you are sinking in to the mattress. However, the materials adjust to your body over time, and the feeling goes away.


It is recommended to try a memory foam bed for at least 30 days. That's why we provide the 100 day trial. Get to know your sleeping partner for a few days and you will love it!

Why am I not very comfortable on this mattress? It’s either too soft or too hard!

Some people take time to adjust to the memory foam after they have used a coir or spring mattress most of their lives. Like a new shoe, some products take a short period to become accustomed to you, and you to them. While you may not feel immediately comfortable until the materials have stretched and adjusted to your body, it will happen soon.


It is recommended to try a memory foam bed for at least 30 days. That's why we provide the 100 day trial. The old mattress you’ve been sleeping on for years has adjusted to the shape and size of your body as well as your sleeping positions. Give your new mattress some time and you will love it.


The break-in period allows time for your body to adapt to your new mattress, but also for it to adjust to you. If your old coir or spring mattress was beginning to break down, your body might have overcompensated to make you feel comfortable. A new mattress means your body may have to readjust to the support of your new mattress.

What if the mattress is still too soft or too hard after I have spent 30 or more days on it?

If the mattress is still too soft or too hard for you, there are couple of things you can try.


1) Some people just like firm or very soft mattresses. You can buy a mattress topper that's either very firm or soft (based on your preference) and place it on your mattress. Please email us at care@winknod.com and we can guide you.


2) You can flip the mattress upside down. The base of the mattress is made of High Density foam and it might suit your body more than the memory foam. Don't forget to take off the cover and turn it upside down too so that you sleep on the striped / top side of the cover.

Product Upkeep and Care

How long should I wait to use the mattress after unboxing it?

We recommend 24 hours for the mattress to properly air out and expand to its original shape and size, before you start using it. Compression of the memory foam into a box can result in faint smell upon opening up which fades away after a day.

How often should I wash the removable cover?

We recommend a 1 or 2 week washing cycle depending upon how dusty it is in your city. Our soft bamboo fabric top layer is washable by hand or washing machine using warm water and mild soap.

How do I clean my mattress?

Our soft bamboo fabric top layer is washable by hand or washing machine using warm water and mild soap.

Returns and Exchanges

Tell me more about the trial policy

We understand that getting to know your mattress takes time. So sleep, play, and dream on your mattress for up to 100 nights risk-free. We do request that just like we honor our commitment to take back the mattress, you should also treat the mattress with respect and not damage it. Please also note that any customer errors at the time of checkout such as wrong size or incorrect product ordered would not be eligible for returns. So please check the package very carefully before you open it. Also, please make sure to save the original signed invoice otherwise we will not be able to entertain returns.


Please carefully read the Terms & Conditions. If you decide that you want to return your mattress shoot us an email to care@winknod.com and we will let you know the next steps.

How do I return my mattress?

Simply write to us and provide us with your account or purchase information. If you decide that you want to return your mattress we will send a courier to pick it up from your home. Your original form of payment will be refunded 100%. No hard feelings. We still wish you the best of dreams!

Can I exchange one Wink & Nod mattress type for another?

Yes, we allow exchanges to make sure we can give you the product that fits you best. Terms governing an exchange are:


1. No discounts are applicable on exchanges.

2. The model you want to exchange should be used for at least 2 weeks.

3. The model that you want to exchange should not be damaged or covers can not be stained.

Do I return the mattress in the original box?

No. The original box, while incredibly well designed and very cool, cannot contain the mattress once the vacuum seal is broken. Don’t worry, though - if you decide to return your mattress, we will send a courier to pick it up from your home. We usually donate returned mattresses to one of our amazing local affiliate charity, so that someone benefits from the transaction. Rest assured, your original payment will be refunded.

How many days does it take to complete the refund process and credit amount to my account?

After we receive your returned mattress, we will check it for any use-related damage. If mattress is in good condition, we will refund the entire amount. The entire process to return the mattress and get a refund will take anywhere between 2-3 weeks after the return process is approved.

Are pillows eligible for the 100-day trial?

No, unfortunately, at this time, we do not allow a trial period on pillows.

Payments, Orders and Shipping

When can I expect to receive my Wink & Nod products?

We ship out all of our orders through Fedex. All standard mattresses are expected to be delivered within 7-10 days. Custom mattresses may take longer, about 14 days.

How much is shipping?

Standard shipping is free! We offer free standard shipping which takes approximately 7-10 days from the date the order is processed.

Can I change my shipping address?

Depending on when your order is processed, you can contact us to update shipping information. We offer free standard shipping which takes approximately 7 - 10 days from the date the order is processed. Your best night sleep will be here before you know it.

Where can I find my tracking number?

Your tracking number will be emailed to you as part of your purchase order receipt. If you did not receive your tracking number or cannot find it, please contact us.

Do you offer installments/EMI financing?

Yes, we offer EMI / installment plans with our partner and you can select the EMI / installment option while making the payment.


We also offer 0% EMI. Please click on this link below to learn more:

https://winknod.com/pages/emi-option

How do I order using the COD option?

Please note that COD orders for over Rs. 20,000 have to be paid by cheque or DD to the courier service when they come to deliver the shipment.


For orders below Rs. 20,000, just select COD on the checkout page. Once you place the order, we will email or call back to confirm the order. Please note that we use FedEx and BlueDart as our delivery partners and there are certain zip codes where COD option does not work. If your zipcode falls in a non-COD zone, we will call back with other payment options such as credit card, debit card, UPI, bank transfer etc. Cheques would have to be issued in the following name: ULTRA DECOR PVT.LTD.

Custom Mattress

Can custom mattresses be returned?

Unfortunately, we can't process returns for custom mattresses and the 100-day trial is not applicable for custom sizes. We put in a lot of effort to customize the mattress for you. We recommend that you experience our mattress at one of our locations and then make a decision on whether or not you want to purchase a customized mattress. Email us at care@winknod.com for more details on experiencing the mattress.

What’s the delivery time frame for custom mattresses?

We dispatch the custom mattresses within 2 weeks upon receipt of payment. It takes another 3 - 6 days from dispatch day for delivery to be completed.

Warranty & Coupons

Does Wink & Nod provide a warranty?

Of course! Your happiness is our happiness. We offer a 10 Year Warranty for the 7-inch model and 5-year warranty for the 5-inch model and stand behind the awesomeness of our product. Our mattress doesn't have any moving parts but if there are any issues with the foam e.g. foam sinks in on its own or there is a hole that's not customer created, we will replace / refund. If there is an issue with the cover e.g. it tears away and we determine its not a customer caused issue, we will provide a replacement cover.

Can I combine coupons and offers?

If you have multiple discount coupons, the coupon of the highest value can be used. But coupons can not be combined to avail a higher discount.

Picking the right mattress size

Should I buy 2 single mattresses to join together to make 1 king mattress?

No. We highly recommend not to do this. The 2 mattresses will have a space in the center when put next to each other and it will not be comfortable to sleep in the middle. Secondly, when you join the 2 mattresses, it might exceed the dimensions of a king size. This happens due to 2 reasons, our mattress is made of foam so its never a perfect cube. Secondly, our cover has a piping and placing 2 mattresses next to each other with this piping creates a bit of space resulting in the total dimension increasing.